Returns & refunds

30-day free returns. No quibbles.

The short version

Not happy with your poster? Send it back within 30 days of delivery for a full refund. Return postage is on us (UK orders), and there's no restocking fee.

How to return a poster

  1. Email [email protected] with your order number — you'll find it in your Stripe receipt.
  2. We'll send a pre-paid return label (UK) by reply, usually within one working day.
  3. Pop the poster back in its mailing tube, stick the label on, drop it at any Royal Mail post box or counter.
  4. Once it's back with us we'll refund the original payment in full — typically within 3 working days of receipt.

Damaged in transit or wrong order?

Email us a photo and your order number — we'll send a replacement straight away. No need to send the original back.

International orders

Same 30-day return window applies. For Europe and Rest-of-World orders we cover the cost of the replacement on damaged / faulty items, but return postage on a "changed my mind" return is the customer's. Email us first either way and we'll talk you through it.

Custom prints

Custom commissions (a poster of your own location) are non-refundable once approved at the proof stage, since they're made to order specifically for you. Damaged or wrong-printed custom orders are of course replaced — same as the standard collection.

Your statutory rights

This policy sits alongside (not instead of) your rights under the UK Consumer Contracts Regulations 2013. You have a 14-day right to cancel from the day you receive your order; we extend that to 30 days as standard.

Questions? Email [email protected].